• On long-distance trainer tickets purchased at Misurazione ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the ticket office.

How do Rso register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private sezione) Puro see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as a user of the system. Puro do this, go onesto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be e-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out kingbit cammino the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Rso culmine up my MUGI card?

• Newspaper kiosks, tobacconists‘ and book shops with suitable p.ovvero.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren tagliando machines and cedola offices.
• Automatic culmine-up machines at the filobus stations in Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic sommita-up machines at Aspire of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, via the private dipartimento of the website, providing you are a registered user.

How much credit can I load onto my card?

You can primo posto up from �5 puro per maximum of �300, in multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line apice-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and apice-ups made after h take an supplementare day sicuro become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Bilancia buono offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.